Frequently Asked Questions
Everything you need to know about our investment-grade jewelry.
What makes Nebü Gold jewelry different from traditional fashion jewelry?
Nebü Gold specializes in 24-karat investment-grade gold. Unlike standard jewelry which is often 14k or 18k mixed with alloys, our pieces are crafted from 99.99% pure gold, retaining their intrinsic value over time.
How do you ensure the authenticity of the gold?
Every piece of Nebü Gold jewelry comes with a certificate of authenticity. Our gold is ethically sourced and independently lab-tested to guarantee it meets the 24-karat purity standards.
How long does shipping take for high-value items?
Due to the high value of our products, we use specialized, fully insured courier services. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-10 business days depending on customs.
What is your return policy?
We offer a 14-day return window for items in their original, unworn condition with all security tags intact. Please note that because gold prices fluctuate daily, returns may be subject to a restocking fee based on current market rates.
Can I wear 24k gold every day?
While 24k gold is softer than alloyed gold, our designs are engineered for durability. We recommend removing your jewelry during heavy physical activity to maintain its polished finish and shape.
Which payment methods do you accept?
We accept all major credit cards, bank wire transfers for high-value transactions, and select cryptocurrencies. All transactions are processed through secure, encrypted gateways to ensure your financial safety.